Yes, you can place an order as a guest without creating an account. However, creating an account allows you to easily view your order history and track your shipping information.

You can change your shipping address as long as your order has not been shipped. Please contact our Customer Service team as soon as possible. Once your order has been shipped, we may not be able to make changes to the shipping address.

Once your order has been shipped, you can track your delivery using the tracking information provided in your order confirmation or through your account.

Orders can be canceled before they are shipped. If your order has already been shipped, cancellation may not be possible. Please contact us as soon as possible if you would like to cancel your order.

We accept the payment methods available at checkout. Available options may vary depending on your location.

Orders are generally processed and shipped within [1–2 business days]. Delivery typically takes an additional [2–5 business days], depending on the destination and local shipping conditions.

Yes, we offer international shipping. Available destinations and shipping costs will be shown at checkout.

Use desktop text oCustoms duties, import taxes, VAT, or other fees may apply depending on your destination country and order value. Any applicable customs duties or taxes are the responsibility of the customer and may be collected upon delivery. mobile.

If your order arrives damaged, please contact our Customer Service team with photos of the damaged product and packaging. We will review the issue and assist you as quickly as possible.

If you would like to request an exchange or return, please contact our Customer Service team within 7 days of receiving your order. Please provide your order information and reason for the request, and we will guide you through the process.

Due to hygiene and product safety considerations, opened or used products may not be eligible for returns or exchanges due to change of mind. If you believe there is an issue with the product, please contact our Customer Service team regardless of whether the product has been opened or used.

We’re sorry for the inconvenience. Please contact our Customer Service team with photos showing the issue and your order information. Once we review the details, we will assist you with an exchange or refund.

Yes. For returns or exchanges due to a change of mind, the return shipping fee for both ways will apply. Please contact our Customer Service team for further details.

Skin types and sensitivities vary from person to person. If you have sensitive skin, we recommend performing a patch test on a small area of skin, such as the inner arm, before using the product.

The expiration date or relevant product information is indicated on the product packaging. If you would like to check the expiration date before purchasing, please contact our Customer Service team and we’ll be happy to assist you.

Store the products in a cool, dry place away from direct sunlight and excessive heat or humidity. Keep the container tightly closed when not in use to help maintain product quality.

If you experience redness, itching, irritation, or any other unusual reaction, discontinue use immediately. If the symptoms persist or worsen, we recommend consulting a healthcare professional. For product-related questions or concerns, please contact our Customer Service team.